Frequently Asked Questions

We aim to address some of the most common questions you may have about our services.

If you need further assistance, don't hesitate to get in touch with us. Your satisfaction is our priority, and we're here to assist you in any way we can.

General Questions

How long have you been in business?

We have been in developing websites and successfully marketing clients online since 2007. Our management team has been in the web development for 14 years and are considered authorities, experts in the industry.

What areas do you serve?

We work with all types of clients from big corporations to individuals. GES Ltd works mostly with international clients.

How large is the team at GES Ltd?

Currently, we have a staff of 20+ professionals including project managers, sales managers, web developers, and graphic designers. Our core Management team of industry professionals consists of a Master's in Computer Science and Mathematics, a Bachelor's Degree in IT, a Master's Degree in Computer Application, and a Master's degree in Software Engineering Projects and Management representing diverse business backgrounds.

How does your web design process work?

Our mission is to build the best and most cost-effective website, Software Development, CMS, E-Commerce Solutions, Mobile Application Development, Web Application Development, CMS, ERP, CRM, SEO, and Cloud Computing for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Initial Consultation

All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails and Skype are okay too.

Proposal & Paperwork

After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.


We require a 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step “please ask for clarification!” Miscommunication and false expectations do NOT move the design process forward in a productive manner. At any time please contact us about any concerns, questions, or comments you have about your project.

Collecting Your Content

You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty-free stock photos. We also offer optional professional copywriting services.

Design Development

We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. Once you provide that information to us, usually within 2 working days, you get a creative “mockup” of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Web Development

After receiving your final approval on the “mockup”, we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

Pre-launch Evaluation

After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website

After final approval and payment have been received, your website will be published on your domain, and it will be live for all the world to see! We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one-stop-shop for your web presence.

Ongoing Support

After your website is launched, we will work with you to establish a regular review and maintenance schedule of your website to accommodate your requests, user feedback, system upgrades, and any new emerging web technologies.

What is your typical turn around project?

Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turnaround time. We will work together with you to complete the project in a timely manner. We agree to work expeditiously to complete the Project, but delays can occur if any milestone that requires your action, such as approving design mockups or any changes, is not acknowledged on time. As an example, a 5-page website can be finished anywhere between 1-6 weeks after we’ve received all content and feedback from you. It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turnaround time is client-dependent. If the content is provided sooner, initial and ongoing instructions are clear and revisions requested are reasonable, turnaround time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back-and-forth change requests, etc.

Will you custom design our website for this price?

Absolutely, we do awesome Custom Website design, Web Application Development, CMS, E-Commerce Solutions, Software Development, ERP, CRM, SEO, Cloud Computing, and Mobile Application Development.

Will the site you build for me fir on phones, tablet, and laptop?

The answer is yes. GES websites are responsive. We will build your site so that all visitors to it will have an optimal viewing experience. Your site will easily resize to fit any device – from mobile phones to desktop computer monitors. We will carefully craft versions of your site for viewing and easy navigation on differently sized laptop and notebook computers. Your web visitors will love the site we build for you.

What browsers will our site work in?

We try to build our sites to be compatible with all popular browsers and operating systems. We check our sites on all the major browsers like Internet Explorer, Firefox, Chrome, Safari, and Opera. We try to make our sites as compatible with various browsers as possible. We will help troubleshoot any issues that might arise due to a particular configuration.

We are familiar with the latest advances in web technologies and how they may appear on different platforms.

After you have designed our website, can we mange it ourselves easily?

Absolutely! You’ll have several options for managing your site after it’s completed. When we’re done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge.

I live in New York, you are in Mauritius, how can we work with you? Should I not look for a local company?

That is not a problem; we also work internationally. Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by Skype and Emails on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom.

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero.

Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts; thus it allows us to answer phone calls during business hours.

Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?

The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So, with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

I am a small home business, do you work with individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Your work is awesome for your price range! Do you ger similar compliments often?

Thank you, we get them very often. Our Mission is to be one of the best Custom Website Design, Web Application Development, CMS, E-Commerce Solutions, Software Development, ERP, CRM, SEO, Cloud Computing, and Mobile Application Development companies by educating our clients and making their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate it if you refer us to your friends and associates to spread the word about us.

Technical Questions

What information should I have ready upon purchasing my design package?

We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

How much input do I have?

We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It’s your website, we want it to look the way you want it. We guarantee it 100%.

If I already have a site, can you help me improve it?

Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company’s website “doesn’t look professional”, takes too long to load or the navigation is baffling to visitors, we can help.

Can you use my business' existing logo, brochure design, and other materials for my website?

Yes, certainly!

Does my business need to be computer-based in order to to have a website? Do I need to know about computers?

No, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing, and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.

What do 'website maintenance' and 'website updates' mean?

Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures, and links are all examples of website Maintenance.

Can I have a site that look like this?

Actually, making it look like anything you want is not much of a factor. We’ll start with your initial direction and then work with you to refine it.

Do you offer emergency after hours support?

Phone support is available during Business Hours. You can reach us on Skype for case of emergency after business hours.